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Police +Trading Standards

Ways to contact North Yorkshire Police's Neighbourhood Policing Team for Eastfield and Filey (Rural Police)

Front counter hours of Eastfield Police Station until the end of September 2024 

Open 9.00am - 1230pm Monday, Wednesday and Friday

Monthly Police Report

North Yorkshire Police's Neighbourhood Policing Team for Eastfield and Filey provides a monthly Police Report of local crime figures, Police operational activity and other relevant news to the Council. The latest Police Report is uploaded as a pdf file on this page and can be opened and/or downloaded, below.

Police Community Messenger Alerts

North Yorkshire Police also provides regular Community Messenger alerts of current scams to individual residents and organisations by e-mail. To join the scheme yourself or if you run a newspaper, newsletter, noticeboard or simply like to keep your local community in the know, please e-mail Digital PCSO 4845 Andrew Hugill Andrew.hugill@northyorkshire.police.uk who will add you to this.

Police and Trading Standards Advice

From time to time the Neighbourhood Policing Team issue particular crime prevention and other multi-agency advice.

Current crime prevention and other multi-agency​ advice - is listed here with full details provided below, most recent first

Specific Fraud & Crime Prevention Alerts: 

  • 14 March 2024: Post Office phishing text
  • 13 March 2024: DVLA scam email
  • 7 March 2024: Scam emails with offers to win Tupperware sets
  • 15 January 2024: Young People - Are You Fearless?
  • 9 January 2024: Report details of all stolen goods - the Police can publicise to deter sale/purchase on
  • 4 December 2023: Scam websites
  • 31 July 2023: Living Payment scam
  • 18 July 2023: Cyber Alert for Microsoft users
  • 14 July 2023: Fraud Alert - Scarborough area
  • 27 March 2023: WhatsApp account takeover scam
  • 22 September 2022: NatWest Impersonation leaflet
  • 14 September 2022: Thieves are stealing phones & bank cards together, to steal your money online!
  • 18 July 2022: WhatsApp scam costs victims £1.5 million

General Fraud & Crime Prevention Alerts:

  • 2 September 2023: Do you know about StreetSafe?
  • Stay one step ahead - Don't fall for scams!
  • 5 September 2022: Don't watch street harassment in silence - ask 'Are you Okay?'
  • 9 September 2020: Crime prevention and advice handbook (North Yorkshire Police Little Yellow Book)
  • 27 April 2020: Secure Zoom guide - issued by National Police Chiefs' Council
  • 30 March 2020: Operation Cracker Booklet
  • 19 March 2020: Call Blocking advice - to beat the fraudsters

In addition:

  • see the National Trading Standards Scams Team's current advice www.friendsagainstscams.org.uk
  • North Yorkshire Trading Standards advise residents:
    • Not to deal with cold callers at any time, either by phone or at the door, but particularly those who may seek to exploit the current Coronavirus (COVID-19) situation.
    • Not to respond to unsolicited emails.
    • To take extra care of elderly and disabled residents to protect them from such scams.
    • To report all frauds to Action Fraud on 0300 123 2040, or through their website www.actionfraud.police.uk

Neighbourhood Watch

Anyone interested in coordinating Neighbourhood Watch in the Council's area, please contact the clerk.

The monthly Neighbourhood Watch Network Newsletter is uploaded as a pdf file on this page and can be opened and/or downloaded, below.

Could you offer advice and support to North Yorkshire Police?

Why not join the Independent Advisory Group (IAG), where you can help influence local policing decisions on a wide range of issues?

For more information on joining the IAG, see the leaflet uploaded as a pdf file on this page which can be opened and/or downloaded, below. and/or contact the team via email: iag@northyorkshire.police.uk

Specific Fraud & Crime Prevention Alerts

14 March 2024: Post Office phishing text

This scam text impersonating the Post Office claims a parcel delivery was unsuccessful. | It includes a link to 'rebook delivery', which leads to a phishing website. | To report scam texts, forward them to 7726. Phishing websites can be reported to the National Cyber Security Centre.

13 March 2024: DVLA scam email

A scam email impersonating the Driver and Vehicle Licensing Agency (DVLA) tells you that 'your vehicle is no longer up to date with its current road tax.' | It also includes a warning that this is the last reminder it will issue you and a dodgy link to fill out a form to be 'up to standard with the DVLA legal requirements.' | You can forward scam emails to report@phishing.gov.uk and phishing websites can be reported to the National Cyber Security Centre.

7 March 2024: Scam emails with offers to win Tupperware sets

Beware of emails with offers to win Tupperware sets. The links in the email lead to malicious websites designed to steal personal and financial information. | Forward scam emails to the National Cyber Security Centre on report@phishing.gov.uk

15 January 2024: Young People - Are You Fearless?

Fearless:

  • is a site where you can access non-judgemental information for advice about crime and criminality
  • is aimed at 11–18-year-olds
  • provides an opportunity to give information about crime, 100% anonymously
  • empowers young people to speak up about crime by:
    • promoting their unique service to speak up about crime 100% anonymously.
    • raising awareness of what constitutes a crime.
    • breaking down the barriers to reporting crime.

You do not have to speak to the Police | Your details are not passed on | You won’t have any follow up | You won’t have to go to court | The only person who knows you have reported the crime is you

Reporting is different to “snitching” or being “a grass” | Snitching gets someone in trouble | Reporting gets someone out of trouble | You can find out more here: Fearless: Anonymous Reporting for a Safer Community | Crimestoppers (crimestoppers-uk.org)

9 January 2024: Report details of all stolen goods - the Police can publicise to deter sale/purchase on

Report the detail of all stolen goods, so the Police can publicise on social media to deter sale/purchase on:

  • Report via 101 or the 101 Occurrence E-mail Reporting Form
  • Include the serial numbers of any equipment
  • Include the vehicle identification numbers as well as registered numbers of any vehicles
  • Include images if possible

4 December 2023: Scam websites

Scammers will produce websites which may be advertised/sponsored on the major search engines. These will then offer products at a larger discount than others. They can be very convincing and may offer the discount by clicking a button showing "add code."

Don't take the risk! 

By purchasing something from a fake website, not only do they get your money, they will also have your personal details. 

How to avoid scam websites

  • Use the regular shopping sites that you know, and access them through their official websites. 
  • If its an online store you don't know, or haven't used before, check the reviews on a trusted review site. Click through the returns policy or the terms of business, you may find the information is missing. Legitimate sites will have this information available. 
  • Check the web address for mistakes

For more information about shopping safely online, you can find it through the National Cyber Security Centre, or via this link: https://www.ncsc.gov.uk/guidance/shopping-online-securely 

31 July 2023: Living Payment scam

Beware of these scam text messages claiming to be from central Government offering the recipient a Living Payment of £899.

The link in the text sends you to a fake website that will harvest your personal information, including your bank details.

All Cost of Living payments are sent out automatically and directly to those eligible, and customers do not need to apply or contact the Government at any stage.

Report suspicious text messages by forwarding them to 7726 (it's free of charge

18 July 2023: Cyber Alert for Microsoft users

Beware of fake Microsoft emails. Don’t take the bait! 

The latest one doing the rounds states the user was emailed last month, informing them of a new Microsoft update. It claims they will stop all images and pdf files if the user doesn't update to the newest version of Microsoft. The email advises you to update your email now to avoid being 'shorted'. The email also claims they have noticed suspicious attempts on your email account and asks you to verify your account to avoid losing all your emails. As a last attempt to lure you in, there is a warning at the bottom of the email claiming your account will be suspended if no action is taken and a link to 'Verify Right Now'.

Although the link leads to a convincing site, it is a SCAM that is designed to steal your Microsoft login details. Please remember DO NOT click on any links and do not give out any personal or financial details.

14 July 2023: Fraud Alert - Scarborough area

Two types of fraud have affected some of our older residents in the community on the East Coast this week:

One caller has claimed to be from a Police fraud team, and has convinced the victim to attend their bank to withdraw money from their account and send it via Royal Mail to different addresses for safekeeping. 

Another older victim has received a message stating that she has a gift which was intercepted at Customs at the airport, and she was required to pay for the release and delivery. She was requested to pay a large sum of money via gift cards. Following the payment, the suspect demanded a larger sum of money, using the threat of arrest and jail as leverage for more money. 

Please talk to family members, especially the older generations, who may not be up to date with knowing what to look for. 

Look for new regular callers out of the blue, who try to be secretive. 

If someone calls you, claiming to be from the bank, tell them you will call them back - hang up, wait a few minutes, have a brew, then call the number you trust. Maybe from a bank statement or the one on the back of your card. 

If someone calls, and tells you they are Police, or from a fraud team, take their details and advise them that you are going to verify them. Hang up, have a brew, then call 101, speak to the Police control room and let them know the details - if its a genuine call, the control room will advise you. 

If you work in a retail business, please be aware of multiple gift card purchases for large values. Engage where possible with your customer, and if you feel there is an exploitation, don't be afraid to contact the Police. 

27 March 2023: WhatsApp account takeover scam

Criminals are targeting WhatsApp users by posing as a friend and asking for a security code. The scam begins when a criminal gets access to another WhatsApp account which has you listed as a contact.

The criminal, posing as your friend or someone that’s a member of a WhatsApp group you’re in, will then send you seemingly normal messages to try and start a conversation with you. However, around the same time you will receive a text message from WhatsApp with a six-digit code. This is because the criminal has been trying to login to WhatsApp using your mobile number. The criminal will claim that they sent you their code by accident and ask you to help them by sending it to them. Once the criminal has this code, they can login to your WhatsApp account and lock you out. The criminal will then use the same tactic with your WhatsApp contacts in an effort to steal more accounts and use them to perpetrate fraud.

What you need to do:

  • Set up two-step verification to give an extra layer of protection to your account: Tap Settings > Account >Two-step verification > Enable.
  • THINK. CALL. If a family member or friend makes an unusual request on WhatsApp, always call the person to confirm their identity.
  • Never share your account’s activation code (that’s the 6 digit code you receive via SMS)
  • You can report spam messages or block a sender within WhatsApp. Press and hold on the message bubble, select ‘Report’ and then follow the instructions.

22 September 2022: NatWest Impersonation leaflet

Uploaded as a pdf file on this page and can be opened and/or downloaded, below.

14 September 2022: Thieves are stealing phones & bank cards together, to steal your money online!

Once they have the phone and the card, they register the card on the relevant bank's app on their own phone or computer. Since it is the first time that card will have been used on the new device, a one-off security passcode is demanded.

That verification passcode is sent by the bank to the stolen phone. The code flashes up on the locked screen of the stolen phone, leaving the thief to tap it into their own device. Once accepted, they have control of the bank account. They can transfer money eg from your savings account, buy goods or change access to the account.

  • Never keep your card in your phone case.
  • Try not to keep both your phone and card in your bag or wallet together.
  • Another way is to make sure they cannot read the verification code sent by the bank:​
    • For iPhones:
      • Go to Settings
      • Scroll to Messages
      • Scroll to Notifications
      • Scroll to Show Previews where there are three choices: Select either When Unlocked or Never
    • For Android:
      • Go to Settings
      • Select Lock Screen
      • Select Notifications
      • Select Hide Content

18 July 2022: WhatsApp scam costs victims £1.5 million

Victims are targeted on WhatsApp by criminals pretending to be someone they know – typically their children. Criminals will usually begin the conversation with “Hello Mum” or “Hello Dad” and will say that they are texting from a new mobile number as their phone was lost or damaged. They will then ask for money to purchase a new one, or claim that they need money urgently to pay a bill. The criminal will provide bank details for the payment to be made to, with some coming back with further demands for money.  

“If you receive a message like this from a friend or family member, don’t send any money until you’ve had a chance to call them and confirm their identity. Taking a moment to stop and think before parting with your money or information could keep you safe.”

How to protect yourself:

·  STOP. THINK. CALL. If a family member or friend makes an unusual request on WhatsApp, always call the person to confirm their identity.

·  You can report spam messages or block a sender within WhatsApp. Press and hold on the message bubble, select ‘Report’ and then follow the instructions.

·  Never share your account’s activation code (that’s the 6 digit code you receive via SMS)

General Fraud & Crime Prevention Alerts

2 September 2023: Do you know about StreetSafe?

StreetSafe is a service which allows you to anonymously report safety concerns in public places. This could be where you are concerned about walking on a night due to poor lighting or areas you don’t feel safe due to vandalism or people hanging around or drug and alcohol misuse. This survey allows you to tell agencies where in our community, there are concerns. You won’t be able to report a crime to be investigated on this link but you can give information which will help us go forward to work with partner agencies to reduce anxiety and increase harmony https://www.northyorkshire.police.uk/notices/street-safe/street-safe/  The information is collated and may help to increase patrols in a particular area, it may prompt street lighting to be looked at. We might need to enlist the assistance of the Community Payback team to remove graffiti. It allows you to tell us those concerns, in an anonymous way.

Stay one step ahead - Don't fall for scams!

You wouldn’t let a thief enter your home, but what if the thief was masquerading as someone familiar, such as a postman, and tricked you into opening the door?

Criminals work in a similar way - whether by phone, text, e-mail or WhatsApp etc, criminals impersonate trusted organisations by making credible, official sounding phone calls or creating legitimate-looking messages and websites in order to trick people into opening the doors to their personal information. Once criminals have this information, it can be used to perpetrate fraud and cyber crime against you, or in your name.

Most scams start with an unexpected phone call, email or text message. Whether asking you to “verify” your bank account details, pay overdue tax or claim a rebate, refund, win or prize, the goal is usually the same - to trick you into revealing personal and financial information. 

Here’s some simple advice you can follow when it comes to dealing with possible scams:

  • STOP: Unsolicited offers of large sums of money in return for a small upfront payment should always raise a red flag. Taking a moment to stop and think before parting with your money or information could keep you safe.
  • CHALLENGE: Could it be fake? After all, you can’t win a prize in a competition you didn’t enter. Remember, It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you. Be wary of unsolicited callers instructing you to pay fees or fines using a gift card or voucher. Legitimate organisations would never do this.
  • PROTECT: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.

1 - If you have any doubts about a phone call or message, contact the organisation directly.

If it's a call, hang up, wait a few minutes and have a brew before calling a number you trust*.

If its a message dont click any of the links - they may lead to malicious websites designed to steal personal and financial information.

*Dont use the numbers or address from the caller or in the message – use the details from their official website, your bank statement, most recent bill or letter. Remember, your bank (or any other official source) will never ask you to supply personal information over the phone or via email.

2 - If you think an email could be a scam, you can report it by forwarding the email to: report@phishing.gov.uk. Send us emails that feel suspicious, even if you're not certain they're a scam - we can check.

3 - Most phone providers are part of a scheme that allows customers to report suspicious text messages for free by forwarding it to 7726. If you forward a text to 7726, your provider can investigate the origin of the text and arrange to block or ban the sender, if it’s found to be malicious. 

  • iPhone or iPad: How to forward a text message:
    • 1 - Take a note of the number that sent you the message.
    • 2 - Press and hold on the message bubble.
    • 3 - Tap More.
    • 4 - Select the message or messages you want to forward.
    • 5 - Tap the arrow on the bottom right of your screen.
    • 6 - Input 7726 and send.
  • Android: How to forward a text message:
    • 1 - Take a note of the number that sent you the message.
    • 2 - Enter the conversation then press and hold on the message bubble.
    • 3 - Tap on the three vertical dots on the top right of your screen.
    • 4 - Tap Forward.
    • 5 - Input 7726 and send.
  • If 7726 doesn’t work, you can find out how to report a text message by contacting your phone provider.
  • You can also take a screenshot or screen recording of the text message and send it to the National Cyber Security Centre at report@phishing.gov.uk.

4 - If you’ve lost money or provided personal information as a result of a phishing scam, notify your bank immediately and report it to Action Fraud: www.actionfraud.police.uk

For more advice on how to protect yourself online, visit: cyberaware.gov.uk

There are now dedicated means to report HMRC scams:

  • Online Report a suspicious HMRC phone call Use the online form to tell HMRC you have received a phone call that you think is not genuine. You’ll need to give your email address.
  • Email Forward details of suspicious emails to HMRC’s phishing team phishing@hmrc.gov.uk To help us deal with your email as quickly as possible please give details of what you’re reporting in the subject line, for example ‘Suspicious email address’. HMRC never send notifications of a tax rebate or ask you to disclose personal or payment information by email.
  • Suspicious text messages Forward suspicious text messages to 60599. Text messages will be charged at your network rate. HMRC never send notifications of a tax rebate or ask you to disclose personal or payment information by text message.

5 September 2022: Don't watch street harassment in silence - ask 'Are you Okay?'

Street harassment is on the rise and is often not an isolated incident. We know the long-term impact can harm mental health and change people’s behaviour. Victims often feel guilty, ashamed, and blame themselves. Witnessing street harassment and not safely intervening sends the message to those experiencing it that it’s okay and society normalises it.

Today the Neighbourhood Watch Network is launching a campaign that targets bystanders (those who witness street harassment), be those Neighbourhood Watch members or not. The campaign encourages those who see someone being harassed in public to ask the victim if they are okay when they feel safe doing so. Those three little words let them know that they stand by them and that street harassment is never okay. Watch this short video, or learn more about what we mean by street harassment, what else can be done about it, and reporting and support for victims by visiting ourwatch.org.uk/streetharassment.

9 September 2020: Crime prevention and advice handbook (NYP Little Yellow Book)

Open and download below, including 43 pages of detailed advice on

  • How to protect your valuables and your home
    • How do burglars choose a home to target and How do burglars get in?
    • Conducting a Home Security Survey
    • Securing Houses
    • Securing Flats
    • Securing Home Contents
  • How to protect your vehicle
    • Motor Vehicle Crime
  • How to protect yourself
    • Street crime
    • Stalking, domestic abuse and related offences
    • Fraud and related crimes
    • Smart Devices
    • Online crime
  • How to protect your home against fire
    • Fire and Rescue Services – Request a Home Fire Safety Visit
  • Medical advice

27 April 2020: Secure Zoom guide - issued by National Police Chiefs' Council

Zoom has emerged as a very popular tool for online meetings, training and other communication activities during the coronavirus pandemic of 2020, but there are risks associated with any such app…

  • Phishing ploys; messages inviting participants to click on malicious links to fake meetings, or uninvited guests sharing malicious links during a meeting.
  • Privacy risks; users including sensitive information in their Zoom profiles, which can be viewed by meeting participants.
  • Live recording; hosts allowing participants to record the session, or participants using mobile phones to record it surreptitiously.
  • 'Zoom bombing’; unauthorised participants hijacking meetings, often because password access was not setup or meeting passwords were shared insecurely.

See below the short guide, which outlines the main Zoom security controls and how to access them, some in the App and others on the Zoom Webpage…

30 March 2020: Operation Cracker Booklet

Open and download below, including help, advice and support on

  • Social Distancing & Social Isolation
  • Crime Prevention
  • Health & Wellbeing
  • Fire Safety
  • Carers Support
  • Westway Open Arms
  • Housing
  • Useful Contact Numbers

19 March 2020: Call Blocking advice - to beat the fraudsters

Dealing with unwanted calls on a landline has become much easier. Anyone receiving unsolicited calls via their home phone to contact their telephone provider and ask them if they provide a free call blocking service, BT, Talk-Talk, Plus Net, EE and Sky all provide a call blocking service that can prevent unwanted calls reaching vulnerable people. Alternatively call blocking devices and replacement telephones with call blocking software pre-installed are available to purchase:

PLEASE NOTE, IF A FRAUDSTER USES SPOOFING SOFTWARE TO GIVE THE APPEARANCE OF A TRUSTED NUMBER (SUCH AS A BANK) IT WILL BY PASS ANY CALL BLOCKER IF THAT NUMBER HAS BEEN ACCEPTED PREVIOUSLEY. If you receive a call from your bank, leave it for 10 mins, call them back on a different phone and ask them if they have rang you.

Further advice on call blocking products can be found on the links below.